Training on Customer Service Excellence for Service Industries, Internet Service Providers & Telecommunication industry

Dear All,

ISP Association of Bangladesh is going to arrange a 2 days long training &
workshop  on 10-11 January, 2018 on Customer Service Excellence for
Service Industries, Telecommunication & Internet Service Providers .

For registration details please contact with Mr Bijoy K Paul, Office
Secretary ISPAB, Cell # 01712588064, Email: ispab1@gmail.combijoy@ispab.org

Course Fees: ISPAB Members = BDT 4,000/-, Non Members = BDT 5,000/-
(Including 2 days refreshment tea, lunch, certification etc for the
participants)

Participants are requested to bring their own laptop.

Registration Date       :   26th December to 8th January, 2018

Schedule                     :   10-11 January, 2018

10.00 A.M to 5.00 P.M

Trainer:

1. Mr. Zainul Mukhtar Zainul Abedin, Malaysia.

2. Nur Farah Ilene Bte. Abdullah, Malaysia.

Venue: Six Seasons Hotel, House No. 19, Road No. 96, Gulshan ~2, Dhaka
1212, Bangladesh.

With Best Regards

Md. Emdadul Haque,
Secretary General
ISP Association of Bangladesh

TRAINING SCHEDULE

DAY 1
800am: Registration & Participants taking place
830am: Opening by Company Officials
Trainers Introduction & Program Overview
Ice Breaker
930am: Session 1 – IMPACTING CUSTOMER SERVICE.
1030am: Coffee Break / Informal Discussions & Exchange of Ideas.
1100am: Session 2 – COMMUNICATING CUSTOMER EXCELLENCE
1245pm: Lunch Break / Rest
200pm: Session 3 – DELIGHTING CUSTOMERS THROUGH CUSTOMER
RELATIONSHIP
300pm: Coffee Break / Informal Discussions & Exchange of Ideas.
330PM: Session 4: Managing Difficult Customers Positively
430PM: Program Review Day 1 / Q&A
500PM: End of Day One

DAY 2
830am: Participants Taking Place
Pre-Program Light Exercise
930am: Session 5 – Customer Care
1030am: Coffee Break
1100am: Session 6 – Communication the Right Way in Customer Service
1245pm: Lunch Break / Rest
200pm: Group Discussions on Engaging Excellent Customer Service Practices
300pm: Coffee Break
330pm: Group Presentation on Post Program Action Plan
400pm: Closing Session by Company Official / Certificate Presentation / Group
Photo.
500pm: End of Training