Return & refund

Internet Service Providers Association of Bangladesh (ISPAB)

1. Purpose of this page

This page is a general information notice about payments made through ispab.org. It is provided for convenience only. It is not a contract, guarantee, warranty, or promise of any refund, return, replacement, credit, or compensation.

By using this website or making any payment to ISPAB, you acknowledge that you have read this notice and that ISPAB does not accept responsibility for refund or return claims except where ISPAB, in its sole and absolute discretion, chooses to consider them.

2. Nature of ISPAB

ISPAB is a trade association. Amounts paid on this website typically relate to membership, subscriptions, certificates, events, tickets, donations, administrative fees, or other association-related charges. These are generally not physical consumer goods that can be “returned” in the ordinary retail sense.

3. Default position: no refund and no return

Unless ISPAB expressly agrees otherwise in writing in a specific case:

• All payments are final, non-refundable, and non-returnable.
• ISPAB has no obligation to refund, reverse, credit, or replace any payment.
• ISPAB has no obligation to accept a “return” of membership, digital access, tickets, certificates, or any other item or benefit.
• Change of mind, unused membership, unused tickets, delayed login, clerical error by the payer, or dissatisfaction with association activities does not create a right to a refund.

4. Discretion only

If ISPAB reviews a request, any decision to refund, partially refund, credit, or decline is made solely at ISPAB’s discretion. A decision in one case does not create a right, practice, or expectation in any other case. ISPAB may refuse any request without giving reasons.

5. Payment processors and third parties

Payments may be processed by banks, mobile financial services, SSLCOMMERZ, or other third parties. ISPAB is not responsible for delays, failed transactions, double charges, card/bank errors, gateway downtime, or disputes handled by those providers. You must take such issues up with your bank or payment provider. ISPAB does not control and is not liable for their systems or decisions.

6. No liability

To the fullest extent permitted by applicable law, ISPAB, its executive council, officers, employees, volunteers, and agents accept no liability for:

• any payment that is not refunded;
• any delay or refusal in considering a request;
• loss of membership benefits, tickets, certificates, or access;
• indirect, incidental, special, or consequential loss of any kind;
• errors or omissions on this website or in payment confirmations.

Nothing on this page is intended to create any duty of care, fiduciary duty, or consumer warranty beyond what applicable law may mandatorily require, if anything. Where law cannot be excluded, ISPAB’s responsibility is limited to the minimum such law requires.

7. How to write to us

Questions about a payment may be sent to info@ispab.org or through the contact page. Sending a message does not entitle you to a refund and does not require ISPAB to reply within any particular time.

Last updated: 24 August 2026